About the CHART Program
Coordinated Highways Action Response Team (CHART)
Coordinated Highways Action Response Team (CHART) began in the mid-1980s as the “Reach the Beach”
initiative, focused on improving travel to and from Maryland’s Eastern Shore. Since that time, CHART has become
a statewide, multidisciplinary program responsible for providing traffic monitoring, 24x7 traffic management,
traveler information (MD 511) services, and incident response and management services.
CHART is responsible for real-time operations, emergency operations, and special events. The Statewide
Operations Center (SOC) serves as the hub for CHART operations and is supported by three Traffic Operations
Centers (TOCs) spread across the State. The important work CHART personnel do on 2,000 miles of Maryland
highways saves customer lives, time, and money.
What our Commuters Have to Say
“On my way to Baltimore on I-70 my engine had issues and I pulled to the shoulder. All of a sudden I saw
the SHA yellow truck with lights. Please tell Steve - Thank You Thank You Thank you. He was my Guardian
Angel that day.”
- Joyce from Middletown, MD
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