The Maryland Department of Transportation State Highway Administration (MDOT SHA) has a rich and distinguished history of excellence in public service. MDOT SHA’s future will build upon that foundation, harnessing our dedicated work force and collective work ethic to deliver the very best customer service, innovation, modernization and communication.
The highways we manage reach every corner of the state, and our employees are members of the communities we serve. MDOT SHA takes pride in delivering the best possible services we can, placing your safety as our top priority. We do that because we live here, too, and because we want the very best for Maryland citizens and visitors.
We will innovate. We will not be an organization which merely applauds innovative ideas. We will lead and implement them. We will continue to modernize and improve our roads and processes using the latest technology. We will be forward-thinking and forward-acting.
Our focus is and always will be on customer service and communication. We will sharpen that focus throughout the organization by keeping your needs at the center of every decision we make, every project we build, and every service we provide.
We will continue to serve and actively listen our valued customers and partners, and we will provide communication and customer service with urgency, empathy and clarity. We will be open to all viewpoints and ideas and we will hold each other accountable in meeting our goals and our customer service promise.
Thank you for your trust. Our task – our responsibility - is to continue to deliver a safe, well-maintained and reliable highway system for you, the great people of the state of Maryland. You deserve our very best, and we will provide nothing less. Thank you for putting your safety in our hands. We will deliver.
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