Maryland Department of Transportation State Highway Administration

Customer Service

Service Request Form

Request help with potholes, dead animals, traffic signs, signals, litter and other non-emergency issues.



Roads We Maintain

Claims

If you have experienced property damage that you believe resulted from a roadway condition, please submit your claim directly to the Maryland State Treasurer’s Office, which is responsible for processing and evaluating all tort claims against the State of Maryland.

SHA encourages customers to submit a service request to report the roadway concern, even if you are filing a damage claim. Your service ticket helps us identify and address the issue promptly.

Highway Emergencies

  • Life-threatening emergencies: Call 911.
  • Report disabled vehicles: Call #77.
  • Report all highway emergencies not requiring police assistance, such as traffic signal outages and sinkholes, to our Statewide Operations Center at 1-800-543-2515 (toll-free) or 410-582-5650 (local).
  • Railway Crossing Emergency Numbers.

Non-Emergencies

Frequently Asked Questions (FAQs)

Click here for answers to common questions, including questions about topics such as the following:

  • access management/permits
  • bridges
  • claims
  • hauling and motor carriers
  • signs on State highways
  • road maintenance
  • sound barriers

For all other inquiries, call 410-545-0300 or 800-323-6742.

This line is staffed Monday-Friday, 8:30 a.m-4:30 p.m. except holidays.

Roads We Maintain

Request help with potholes, dead animals, traffic signs, signals, litter, and other non-emergency issues.

Note the following:
This application displays public roadways maintained by the State of Maryland (Maryland State Highway Administration and the Maryland Transportation Authority) and its respective counties.

Know Your Roads

This application displays public roadways maintained by the State of Maryland (Maryland State Highway Administration and the Maryland Transportation Authority) and its respective counties.

This application showcases the MDOT SHA Roadway Sign Inventory data

Roadway Viewer App

This application showcases MDOT SHA Roadway Sign Inventory data, which consists of point geometric features that represent the geographic location of traffic signs along roadways maintained by MDOT SHA throughout the State of Maryland.

Customer Service Agreement

Our Customer Service Agreement serves as the basis of all interactions between state employees and customers. The Maryland State Highway Administration (SHA) pledges to provide an excellent customer service experience to all customers, guaranteeing the following rights and benefits:

  • ​Respectful, co​nsiderate and professional communication;
  • Active listening and understanding;
  • Prompt responses for services;
  • Reliable and high-quality service;
  • A single point of contact;
  • Clear and thorough answers;
  • Most accurate information available;
  • Updated service request status;
  • ​Services for customers with limited abilities or English proficiency.
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