The first three data fields (Contract#_Vendor#_MonthYear) should always be consistent. The fourth field changes based upon the content of the file.
All reports should be identified by using the naming conventions referenced in the question above.
There is a “Zoom” button at the bottom of the screen. Place your cursor on the navigation handle located between the plus and minus sign of the “Zoom” bar. Use your tab key to navigate through the columns.
No. A new monthly form will be sent to you every month. Certain fields in the form cannot be changed. The system will not recognize the form if changes are made to those fields.
No. The form must be emailed in its original xls or xlsx format for the system to recognize the data. In addition to the Excel version of the form, a PDF version with a signature is required for those who do not have the capability to add it into Excel.
Yes. Please follow the naming convention so that the attachment can be identified as back-up for that particular contract.
The file must be in PDF format – for example: XX1195368_V522192217_May2018_Cancelledchecks.pdf
No. Do not alter the forms in any way. The system expects data to appear in certain areas of the form as well as in a certain format.
Yes. The system will recognize zero (“0”) payments and will process them accordingly. Sending this information will prevent you from receiving additional phone calls, emails and other reminders.
Each contract is assigned a compliance officer. Contact your compliance officer for assistance. You may also call 410-545-0073, 1-888-545-0098 and leave a message.
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