The Americans with Disabilities Act (ADA) states that a public entity must inform the public of the protections against discrimination afforded to them by Title II of the ADA, providing information about how Title II requirements apply to its particular programs, service, activities and benefits (28 CFR §35.106). Section 504 of the Rehabilitation Act of 1973 prohibits discrimination based on disability in any program, service or activity that receives federal funds. The Maryland Department of Transportation State Highway Administration (MDOT SHA) receives such funds for highway construction and other programs and services through the Federal Highway Administration.

A public entity that employs 50 or more persons is required by the ADA to adopt and publish grievance procedures providing for prompt and equitable resolution of complaints alleging any action prohibited by Title II of the ADA. The MDOT SHA procedure is below.