Travelers Can Report Potholes through Online System
(January 15, 2014) – Maryland State Highway Administration (SHA) crews are patrolling State roads and repairing potholes weekdays during non-peak travel times between 9 a.m. and 3 p.m. Recent rain and snow storms, as well as extreme fluctuations in temperature, have caused potholes to form on highways across Maryland. In order to safely repair pavements, crews need to briefly close travel lanes.  Motorists should slow down and be extremely cautious near mobile work zones for their safety and that of road crews.
“Potholes are a normal result of the freeze and thaw cycle, so we are seeing more thanks to the numerous storms this year,” said SHA Administrator Melinda B. Peters. “Once potholes are reported, crews will respond within one business day to repair the pavement.  Drivers can help us locate potholes by reporting them through our on-line system.”
Citizens who encounter potholes are encouraged to report the location through SHA’s Customer Care Management System at
Potholes develop when water seeps below the road surface, freezes and expands.  This pushes the pavement upward while the traffic above further stresses the roadway.  When the pavement thaws, it gradually falls into the hole and eventually traffic chips away at and expands the pothole.
SHA maintains 16,000 lane miles of interstate, U.S. and state numbered, non-toll roads in Maryland’s 23 counties that carry almost three quarters of all traffic in the state. The roads take a constant beating from vehicles, accelerating the development of potholes.  Generally, SHA crews will fill a pothole within one business day, unless it requires a more permanent, substantial repair, in which case it may take a few days to complete. On average, over the past five years SHA has spent approximately $2.5 million per year on pothole repairs. 
SHA reminds motorists to “Move Over” when encountering highway construction and maintenance crews. Slow down and “Think Orange” and remember that maintenance workers often work on the highway without concrete barrier protection.

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