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About SHA

GREETINGS FROM THE MARYLAND STATE HIGHWAY ADMINISTRATION
At the Maryland State Highway Administration (SHA), we believe that building a successful organization is no different than building roads or bridges.

CUSTOMER SERVICE BILL OF RIGHTS
SHA’s Customer Service Bill of Rights.

OUR CUSTOMER SERVICE PROMISE
The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be proactive, take initiative, and will try to anticipate your needs.
  • Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
  • Accessible and Convenient: We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity, and trust.
  • Resolution: We will inform constituents clearly and concisely and provide assistance in a timely manner.

For more information on the State of Maryland's customer service program, or to submit a suggestion, please visit Maryland.gov/CustomerService

DIVERSITY AND EQUAL OPPORTUNITY EMPLOYMENT AT SHA
The Office of Equal Opportunity (OEO) is a full service office that has responsibility for planning, developing, implementing, monitoring and evaluating all Equal Opportunity Programs.

LOCATION MAPS OF SHA OPERATED FACILITIES
SHA Facilities Atlas.

MISSION, VISION AND VALUE STATEMENT
Build a world class highway system.

ORGANIZATION CHART AND OFFICE DESCRIPTIONS
Find the office or district of your choice to learn more.

OUR COMMITMENT TO DIVERSITY
SHA's Values reflects our commitment to be an organization that cares about its people, its customers, and its environment.

SHA ANNUAL REPORT
A complete review of SHA’s accomplishments for fiscal year 2015.

SHA's CURRENT GOVERNOR’S OFFICE OF PERFORMANCE IMPROVEMENT REPORT
SHA's Current Governor’s Office of Performance Improvement Report.

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